Case Study 1: Top Global Pharma Company A

The IT function was evolving from multiple geographically dispersed teams into a central global function and needed to establish a common way of working across the globe. 

To achieve this, we led the collaborative work to create the holistic IT Capability Framework, then to establish the framework and improve it we trained 16 existing IT Six Sigma black belts in IT Capability Maturity Assessments, Maturity Target Setting and Improvement Roadmap creation. We also enhanced their methodology to leverage recognized IT best practices (COBIT/ITIL etc) and trained them in this to accelerate their roadmap delivery.

Benefits included

The creation of a high-calibre internal team to drive continuous improvement to IT capabilities.

Following the Private Equity purchase of this business, as part of the carve out to stand it up as a separate business, there was a need to rapidly establish and improve the way of working for a completely new IT function.

To achieve this, we led the collaborative work to create the holistic IT Capability Framework, facilitated IT Capability Maturity Assessments, Maturity Target Setting, Improvement Roadmap creation and ran steering meets to check/manage roadmap delivery. We assisted with roadmap delivery in key areas including "IT Business Relationship Management", "Ideas & Demand Management", "IT Portfolio, Projects & Minor Enhancements Management", "IT Problem Management", "IT Major Incident Management", "IT Knowledge Management", "IT Services Strategy Management", "IT Enabled Innovation Management", "IT Usage & Billing Management" and of the enterprise ITSM tool (ServiceNow).

Benefits included

The rapid establishment of a mature IT function delivering;

• IT investments aligned to business needs
• Demonstrably high ROI on IT projects
• Substantial reduction in Major Incidents (25% year on year reduction)
• Very low levels of Incidents per user, significantly better than industry standard (15% year on year reduction)
• Very high level of user satisfaction (98% Satisfied or Very Satisfied)

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