You have to spend on digital tech and IT to be competitive, but how do you get the most value?

If you are not making the most of emerging and other digital tech/IT, then symptoms you may hear include:

"Our competitors can already do this"

"It isn't fully used/adopted"

"It does not work as we thought it would"

"Its live but we have not actually delivered the expected benefits"

"I need it now, not later"

If so, we can help you improve your IT Capabilities that:

• Spot emerging and other digital tech/IT that could help you win.
• Try out emerging and other digital tech/IT to find those that will help you win.
• Get hoped for benefits from IT change investments and lessen risk/cost.
• Make the most of your portfolio of IT change investments.

If you are not making the most of existing digital tech/IT, then symptoms you may hear include:

"There was a major outage and the system was down for ages"

"The same problem keeps repeating and when I reported it, it didn’t get fixed"

"My tools are not good enough to do my job properly – I may leave for a more digital ready business"

"My new joiner did not get her devices or system access in time"

"We need better reports"

If so, we can help you improve your IT Capabilities that:

• Maximize IT system up time.
• Reduce IT system issues.
• Understand and meet user's IT support needs.

If you are over exposed to digital tech/IT risks, then symptoms you may hear include:

"We got a suspect email again this morning"

“Our patching is not keeping up with the amount of new critical IT security vulnerabilities”

"We are not sure what we can legally use that customer data for"

"I hear one of our suppliers has had a ransomware attack, should we be worried?"

"Why are we fixing that low level IT risk when our office does not even have a backup network link?”

If so, we can help you improve your IT Capabilities that minimize loss from digital tech/IT risks in line with your risk appetite.

If your IT function is not fully aligned to deliver your business needs, then symptoms you may hear include:

"Business leaders do not have a trusted IT business partner"

"Its not clear which technologies should be managed by IT vs someone in the business"

“Digital tech/IT plans do not fully address where our business is going next”

"Our IT function is not set up to deliver what our business needs"

"Business leaders do not know what the IT performance targets are, or which forums to raise concerns in"

If so, we can help you improve your IT Capabilities that ensure:

• IT relationships with key business leaders are strong and clear.
• Digital tech/IT owners are clear, and their plans fully address where your business is going next.
• Your IT functions plans enable it to change to meet business needs.
• IT performance targets align with business needs, reporting is timely, and reviews work well.

If your IT function is not running optimally, then symptoms you may hear include:

"Our IT costs are still above benchmark for our sector"

"Its not clear who is responsible for that"

"There is not a performance measure (KPI) or target for that"

"We do not have the right people in the right roles"

"Its not their fault, they haven’t been trained properly"

“Why does that supplier often come up short?

If so, we can help you improve your IT Capabilities that:

• Manage IT costs and budget to achieve business goals.
• Manage how IT gets work done through a consistent model with strong controls and metrics/targets.
• Ensure IT roles are suitable and assigned to people who perform them well.
• Get the most value from using outside suppliers to achieve IT goals.
• Ensure IT keeps critical work at a good enough level in the event of a major disruption.